Bloom respects your privacy and is committed to protecting personal information in accordance with Australian privacy laws.
1. Information We Collect We may collect:
- Name or username - Email address - Account details - Content you create on the Platform (diary entries, life admin records, mood check-ins, posts, replies, uploaded documents) - Website usage data (analytics, cookies, device information)
2. How Information Is Collected Information is collected when you: - Register an account - Subscribe to updates - Participate in discussions - Contact us directly - Use any feature of the Platform
3. How We Use Your Information We use personal information to: - Provide and improve the Platform - Manage user accounts - Send updates or newsletters - Analyse usage trends
4. Cookies and Analytics We may use cookies and analytics tools to understand how users interact with the Platform.
You may disable cookies through browser settings.
5. Sharing Information We do not sell personal information.
Information may be shared with: - Website hosting providers - Email service providers - Analytics services - Payment processors (for memberships and digital purchases only)
Only where necessary to operate the Platform.
6. Data Security We take reasonable steps to protect personal information from misuse, loss, or unauthorised access. However, no online service can guarantee absolute security, and Bloom does not provide tamper-proof, forensic, evidentiary or court-certified storage. Bloom is a personal record-keeping and organisation tool only.
Infrastructure and certifications: Bloom operates on Lovable Cloud infrastructure which holds SOC 2 Type II and ISO 27001:2022 certifications. Compliance details are available at trust.lovable.dev. Bloom complies with GDPR and the Australian Privacy Act 1988.
Your data is stored on Amazon Web Services (AWS) infrastructure via Lovable Cloud, hosted in the AWS Asia Pacific (Tokyo) region (ap-northeast-1). Daily automated backups are taken and retained for 14 days. You may request a complete export of your personal data at any time by contacting hello@bloomcoparenting.com.au.
7. Third-Party Links External websites linked on the Platform operate under their own privacy policies.
8. Your Rights — Access, Export and Deletion You have the right to:
- Access the personal information we hold about you - Request correction of inaccurate information - Export your data at any time from your account settings - Permanently delete your account and all associated personal data at any time from your account settings (Settings → Account → Delete account & data)
Once deletion is confirmed, your account, profile, diary entries, life admin records, mood check-ins, posts, replies, bookmarks, uploaded documents, daily tasks and any other personal data are permanently removed from our active systems. Limited records may remain in encrypted backups for a short period before being overwritten in the normal backup cycle, and we may retain minimal information where required by law (for example, payment records).
You may also email hello@bloomcoparenting.com.au to request access, correction or deletion.
9. Changes to this Policy We may update this Privacy Policy periodically.
10. Contact Email: hello@bloomcoparenting.com.au